Customer Service Apprenticeship

Sovereign Transport Services

Location: Knowsley, Liverpool

Applicants must have the drive to deliver top tier service to both our customers and other depots across the UK, and ensure every problem is solved through to completion.

Working in a fast- paced office, applicants must be flexible due to the demands and changing nature of transport.


Key Responsibilities for the Role:

  • Ensuring other depots across the UK meet their delivery commitments
  • Respond to and advise on customers’ and depot requests quickly via phone, email and internal messaging system.
  • Quote customers on pallet movements across the UK and Europe
  • Assist in dealing with delivery/ collection problems from drivers and depots.
  • Liaise with customers to solve problems with deliveries and collections.
  • Arrange couriers for freight when required.
  • Ensuring correct delivery paperwork is completed and assigned to consignments.

Key skills to be successful in your application are:

  • Experience in a customer service role.
  • A background in logistics, especially pallet networks, is desirable.
  • Great attention to detail.
  • Be able to work as part of a team.
  • A flexible approach will be needed as every day is different.
  • Flexibility to cover different shifts due to sickness/ holidays (no night shifts).
  • Possibility of working Saturdays on a 1 in 3 Rota.
  • A good telephone manner and communication skills.
  • Be able to show initiative in solving transport problems.
  • Ideally be able to use outlook, word, excel but training will be given.

Job- type: Full time


About Sovereign Transport Serviced:

Founded by Steve Radcliffe in 1999 Sovereign Transport Services began life in Liverpool with 1 vehicle. By committing ourselves to providing an innovative service with a ‘can-do’ attitude we have grown from delivering 20 pallets a day to over a 250,000 pallets a year. As founding members we have been working with Palletways for 16 years to provide our customers with access to the largest palletised distribution network in Europe.


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